Support

Pals you added and people in a crew with you, only while you have a status. If you turn on Open to play, some other players can see you too (see "What is Open to play"). I'm Here clears on its own after 2 hours; ten minutes before, we ask if you're still there. On My Way clears 30 minutes after the time you gave. Later Today clears at midnight.

I'm Here: you're at the court now. On My Way: you're coming, and your pals see about how long. Later Today: you plan to play later, in the morning, afternoon or evening.

It's off unless you turn it on in Me, and it's only for people 18 or older. When it's on and you tap I'm Here or On My Way, other players who also turned it on can see your first name, last initial, that you're here or coming, and your court number. Only players whose home court it is, or who are checked in or on their way there. To send you a Paddle Tap or ask to be pals, they must be checked in or on their way there too, and you say yes or no to every request. No messages, no profiles. Turning it off works at once.

Text them an invite from Invite pals; the link works for 14 days. Or, standing together, open Show my code and let them point their camera at it, or tell them your 6-letter pal code. You can also use Tap phones on the Pals tab.

You both need to be checked in with I'm Here at the same court, with location on when you checked in. Both of you open Pals, then Tap phones, and knock the phones together gently. If you're already pals, you trade a Paddle Tap. If not, each phone asks "Add Walt Q. as a pal?" and you become pals only if you both say yes. The knock sends no location: phones are matched by court and time.

Tap Leave when you're done. To stay hidden all day, go to Me and turn on Hide me today; it turns itself off at midnight. Or choose No one in Who can see me. Both also hide you from Open to play.

No. When you tap I'm Here, we read your location once to check you're near the court, then drop it. Use my location once does the same to find courts near you. We never store it and never track you in the background. One exception: if you add a court, the spot where you're standing becomes that court's place on the list.

A friendly hello. When a pal is at the court, tap Tap next to their name and they get a Paddle Tap from you. One per person each time they check in.

From the National Weather Service. We ask about the court's location, never yours. It's a forecast, so it can be wrong.

Games counts the times you tapped I'm Here. For achievements like Explorer we also keep which courts you have played at (not when, and no other places). Nobody else sees that list, and deleting your account erases it. Pals is how many pals you have. Level is your own guess at how you play; only you see it.

Coaches pay to be listed, organizers pay to post events, and brands can pay to show on a court page or on Home. Each one says Sponsored. We never tell them who you are. If we share numbers with them, they are totals only, like how many times a listing was seen.

Deals are offers from pickleball brands. Yes: PaddlePals may earn a commission when you buy, and every deal says so. Shop opens the brand's own website, which follows its own privacy rules. We don't send the brand anything about you.

Go to Me, then Saved courts, and tap Make home on the court you want. Or open any court and tap Make this my home court.

Open Pals, tap the person's name, then tap Remove pal, Block or Report. Blocked people can't see you or add you. If several different people report someone, that person is hidden from everyone except their own pals until we look at it.

Go to Me, then Blocked people, and tap Unblock. You don't become pals again by yourselves; you'd add each other again.

Open Pals, tap Show my code, then Get a new code. Your old code stops working at once, and the pals you have stay. We tell you every time someone adds you with your code.

Go to Me and tap Delete my account at the bottom. It removes you, your pals, your check-ins and your settings at once. Reports are kept with your name taken off. Check-in records are deleted after 30 days anyway.

Email support@getpaddlepals.com (not set up yet). This address is not working yet.